Superior Chimney Service

I had an appointment set up for a Friday morning. I took the day off to meet with them. They never showed up so I called the next day but the voicemail box is full so I was not able to leave a message. I sent a friendly "missed you Friday and wanted to check in" message to which they never responded. Sent three more "please reach out to me to reschedule" messages, but never heard back. I tried to call a few more times but never reached anyone. Frustrating to take a day off work for a scheduled appointment and get no courtesy response at all.

Not applicable

I don't give many one-star reviews and do not take them lightly since they can affect a person's livelihood. Just the facts... Mike said he could look at my issue Thursday afternoon and would call before coming over. He never called and he never showed up. This is unfortunate because it's hard to trust someone who doesn't do what they say they're going to do.

Knows his trade, does good work. Polite, clean, safe. Having said that, there are still a few problems. First off, the business owner might just ask to be paid in full before he's finished. Second, he's under the mistaken impression that being busy (even REALLY busy) makes it okay not to return calls from customers who have already paid in full for a job he hasn't finished. All I can say is: manage this guy right and you'll get good work, even very good work. Don't pay until he's done, get clear details on what he's doing and when he's doing it. And remember, he might just not return your calls for a few days, so make sure he's got a reason to pay attention.