Olympia Fireplace and Spa

My experience with Olympia Fireplace and Spa in downtown Olympia was extremely disappointing. We found a floor model we were interested in and asked the salesperson, Jordan, for an estimate. He told us he would have it to us that afternoon. Five days later, we still had nothing. During that time I called, emailed, and left multiple messages just trying to get the estimate he had already promised. When he finally responded, the explanation I got was simply that he was “busy.” Everyone is busy. That’s not an excuse for ignoring a customer who is ready to make a purchase. The lack of follow-through and the dismissive attitude made it clear our business wasn’t a priority. Needless to say, I will not be recommending Olympia Fireplace and Spa to anyone. We ended up going to Northwest Hearth and Home, where Lauren helped us. The difference was night and day. She was professional, knowledgeable, and gave us an estimate on the spot. That’s what real customer service looks like. If you want customers to spend thousands of dollars with you, basic communication and respect shouldn’t be too much to ask.

I just wanted to share that you have a hero on your staff. His name is Bobby Allen and he saved the ladies life across the street from me. He noticed she wasn’t acting quite right and called 911 and then he got myself and my other neighbor. Give him a medal. He deserves it.

Great service. I couldn't get my pilot light to work. Bobby knew exactly what to do. It wasn't easy because of the position of my stove but he did it. Had to change out a battery that was corroded. Very pleasant to work with. And, they got me on the calendar asap.

We are getting ready for fireplace season, and want to be sure our gas fireplaces are working correctly. We can always count on Olympia Fireplace to help, and this year the company continues to provide excellent service. Eric came out and spent a lot of time meticulously making sure our fireplaces were in good shape. He explained everything to us, was very nice and extremely professional. I highly recommend this company.