Frequently Asked Questions about Embers Custom Fireplace & Gas Products

Question 1

How often should I have my chimney cleaned?

Accepted Answer

The National Fire Protection Association recommends annual chimney inspections and cleaning as needed. Most chimneys should be cleaned when there is 1/8" of creosote buildup. If you use your fireplace regularly, annual cleaning is typically necessary.

Question 2

What does a chimney inspection include?

Accepted Answer

A professional chimney inspection includes examining the chimney structure, flue liner, chimney cap, damper, smoke chamber, and fireplace. We check for cracks, obstructions, creosote buildup, and ensure proper ventilation and safety.

Question 3

Why is my fireplace smoking into my home?

Accepted Answer

Smoking can be caused by several factors including a closed or faulty damper, creosote buildup, improper chimney height, bird nests or debris, or negative air pressure in your home. A professional inspection can identify and resolve the issue.

Question 4

How can I request an estimate?

Accepted Answer

Use the quote form on this page or contact the business directly to ask about availability, pricing, and whether they offer free estimates for your job.

Question 5

Are you licensed and insured?

Accepted Answer

Please contact the business directly to confirm licensing, insurance coverage, and any certifications for your area and job type.

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