Graves Fireplaces Inc

We decided to replace our builders grade gas log fireplace and talked to Chris at Graves Fireplaces Inc. Cumming Ga. Chris was very helpful to us in making the right selection. Chris came with Austin to do the install and did an excellent job. Very friendly and professional and left our house as if no one was here. We would highly recommend Chris and his team, they go the extra mile.

We had an excellent experience with Graves Fireplace and would highly recommend them. While shopping for a new fireplace, we visited three different fireplace stores in the area, and two felt very high-pressure from the start. Graves was a refreshing contrast. Jimmy took the time to listen to what we were looking for and guided us to the right solution without any pressure at all. We replaced an old, unattractive wood-burning stove with a built-in gas log fireplace, and the transformation is dramatic. Although the masonry work was done separately, the Graves installation team handled everything related to the fireplace itself—connecting the gas line, electrical, blower, remote, and log set—and the workmanship was excellent from start to finish. A small part was damaged during delivery, and Graves returned promptly to replace it; the issue was handled effortlessly and without any hassle. The fireplace looks beautiful, works perfectly, and the double mantles are ideal for seasonal decorating. From sales through installation and follow-up, our experience with Graves Fireplace was professional, smooth, and genuinely positive.

Great company and top notch products! A BIG shout out to Chris! Thank you Chris for taking the time and effort of walking me through my install! Being that this company will install new products I opted out and decided to do it myself. With that said, Chris was very patient with me and helped troubleshoot my intall mishaps! Thanks a ton Chris!

I hired Graves Fireplace to install a remote-control gas pilot in my keeping room fireplace, and unfortunately, I’ve had ongoing issues with it ever since. Over the past three years, I’ve had to call for maintenance every year—each visit costing over $200. I also have another gas fireplace in my living room that was not installed by Graves Fireplace, and it has never had a single issue, which makes it clear the problem lies with the unit they installed. When I called their office and asked if they could review my file to check whether the control box might be defective, I was told they didn’t have time to look into it. The customer service was extremely disappointing. However, the technician who came to my home was very polite and professional. Based on my experience, I would not recommend Graves Fireplace and will not be using them for any future service needs.